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:: year 13, Issue 4 (winter 2008) ::
IRPHE 2008, 13(4): 67-90 Back to browse issues page
Evaluating Service Quality in Educational Centers of University of Payam Noor in East and West
Taghi Zavvar 1, Mohammad Reza Behrangi Dr.2, Mostafa Asgarian Dr.2, Ezzatollah Naderi Dr.2
1- , zavvartaghi45@ yahoo.com
2- Professor
Abstract:   (17001 Views)

 

This study aims at evaluating service quality in Educational Centers of University of Payam Noor in East and West Azerbaijan provinces. In this research, the required data were collected from a sample of 384 students on two aspects of perception and expectation using SERVQUAL Model with regard to service quality of educational centers.

   The research findings indicate significant and negative gap between students' perception and expectation of services quality of educational centers among all factors and dimensions of the model, using t-test (P=0/001). This means that students are not satisfied with the service quality of educational centers of Payam Noor University. Meanwhile, the mean of the students' overall perception is 2.68 (below average) and their expectation is 4.44 (above high). A comparison  between students gender and seniority (sophomores and field) didn't reveal any differences. A comparison of field of study it- was revealed that there is a significant difference in f-test between students of computer sciences and others.

Keywords: Quality, Service Quality, Higher Education, University, Student Satisfaction
Full-Text [PDF 1987 kb]   (2425 Downloads)    
Type of Study: Original |
Received: 2008/03/29 | Revised: 2015/10/13 | Accepted: 2015/10/13 | Published: 2015/10/13
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Zavvar T, Behrangi M R, Asgarian M, Naderi E. Evaluating Service Quality in Educational Centers of University of Payam Noor in East and West . IRPHE. 2008; 13 (4) :67-90
URL: http://journal.irphe.ir/article-1-157-en.html


year 13, Issue 4 (winter 2008) Back to browse issues page
فصلنامه پژوهش و برنامه ریزی در آموزش عالی Quarterly Journal of Research and Planning in Higher Education
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